FAQ
FAQ | PokeTradingShop
Trust & Safety
Is PokeTradingShop legit?
Yes. PKTS has completed 5,000+ Pokémon trades with 1,000+ verified reviews, built up over years of trading with trainers worldwide. Every review comes from a real customer. Still unsure? Start with a small order and see for yourself. That's how many of my regular customers started. 🙂
Can trading get me banned?
Every Pokémon is prepared and checked for the intended game and delivery method before trading. In more than 5,000 completed trades, no customer has reported a ban. I also never need your Nintendo account password or login details. We simply meet in game using the supported trading method.
Orders & Delivery
How fast will I receive my Pokémon?
Most trades are completed the same day and normally within 24 hours. After checkout, I'll personally message you to arrange a time that suits you. No queues and no fixed waiting windows.
How do trades work?
For regular game trades, we meet through Link Trade using a code I'll send you. You'll need an internet connection and, where required, a Nintendo Switch Online membership. First time trading? No stress. I'll guide you through the process step by step. It usually takes only a few minutes.
Do you do Pokémon HOME transfers?
Yes. Pokémon HOME delivery is available for supported Pokémon and products. You'll need access to Pokémon HOME on your account, and HOME Premium may be required for larger transfers. I'll send you the instructions and we'll arrange the transfer together.
Can I order multiple Pokémon at once?
Absolutely. Add as many Pokémon as you like and we can trade them together in one session.
Do I get a free Shiny with my order?
New customers receive one free random Shiny Pokémon with their first PKTS order. The bonus Shiny is selected by PKTS and cannot be requested, changed or exchanged. One welcome gift is available per customer. 🎁
Customization & Changes
Can I request a custom Pokémon or a full team?
Yes. Choose the available options on the product page or leave your requests in the order notes at checkout. Depending on the Pokémon and game, options can include species, Shiny status, Nature, EVs, IVs, Ability, moves and gender. All requested configurations must be compatible with the applicable game.
Made a mistake in my order?
If we haven't completed the trade yet, just message me. I'll help adjust the order where possible.
Payments & Security
Which payment methods do you accept?
PayPal and supported credit or debit cards are accepted. Payments are processed through Shopify's secure checkout, so your payment details are not shared with PKTS.
Is it safe to order here?
Yes. Checkout is processed through Shopify, and your Pokémon order is handled personally by me before, during and after delivery. Your Pokémon account password or login details are never required.
Cancellations, Refunds & Issues
Can I cancel my order?
You can contact me to request cancellation before delivery. Once a digital Pokémon trade has been completed, refunds are generally not available unless there is an issue with the delivered order.
What if something is wrong with my order?
If you receive the wrong Pokémon, incorrect specifications or experience a problem with the trade, contact me and I'll help resolve the issue. Where appropriate, I'll correct the order or provide a refund.
Haven't received your trade yet?
Message me through the website chat or email and I'll check the status of your order as soon as possible.
Support & Contact
What's the best way to reach me?
Use the chat bubble on the website or email contact@poketradingshop.com. I typically reply within a few hours and I'm happy to help in English or Dutch. 🇬🇧🇳🇱
Quick Requirements
- Nintendo Switch and a stable internet connection for supported game trades
- Nintendo Switch Online where required for online Link Trades
- Pokémon HOME for HOME delivery and transfers
- A few minutes for the trade at the time we arrange together