FAQ
FAQ – PokeTradingShop
🔍 Is PKTS legit?
Is PokeTradingShop legit?
Yes — and you don't have to take my word for it. PKTS has completed 5,000+ trades with 843 verified reviews, built up over years of selling on Etsy before opening this shop. Every review is from a real trainer. Still unsure? Start with a small order and see for yourself — that's how most of my regulars started. 🙂
Can trading get me banned?
No. Every Pokémon is fully legal: correct movesets, stats, and origins that pass all in-game and Pokémon HOME checks. In 5,000+ trades, zero customers have ever reported a ban. I also never need your Nintendo account password — we only meet in-game, like any normal trade between friends.
Orders & Delivery
How fast will I receive my Pokémon?
Most trades are completed the same day, and always within 24 hours. After checkout I'll personally message you to plan a time that suits you — no queues, no waiting windows.
How do trades work?
We meet via Link Trade in-game using a code I'll send you. You'll need an internet connection and a Nintendo Switch Online membership. First time? No stress — I'll guide you step-by-step. It takes minutes.
Do you do Pokémon HOME transfers?
Yes. You'll need access to Pokémon HOME on your account (Premium may be required for some transfers). I'll send simple instructions and we'll arrange a time together.
Can I order multiple Pokémon at once?
Absolutely — add as many as you like and we'll trade everything in one smooth session. And yes, the free bonus shiny is still included. 🎁
Customization & Changes
Can I request a custom Pokémon or a full team?
Yes! Choose your options on the product page or leave notes at checkout (species, shiny, nature, EVs/IVs, ability, moves, gender). Forgot something? Just reply to your order email or use the chat.
Made a mistake in my order?
If we haven't traded yet: no problem, message me and I'll adjust it.
Payments & Security
Which payment methods do you accept?
PayPal, and credit/debit cards. All payments run through Shopify's secure checkout — your details are protected and never shared.
Is it safe to order here?
Yes. Checkout runs on Shopify's trusted infrastructure, and you're dealing with a real person (hi, I'm Jordan 👋) before, during, and after your order.
Cancellations, Refunds & Issues
Can I cancel my order?
Yes, any time before delivery — just send a message. After a completed trade, digital orders are generally non-refundable.
My guarantee
If anything is wrong with your order — wrong Pokémon, wrong specs, failed trade — I'll fix it or refund you. Simple as that.
Haven't received your trade yet?
Message me via chat or email and I'll prioritize your order right away.
Support & Contact
Best way to reach me?
The chat bubble on the site, or contact@poketradingshop.com. I typically reply within a few hours (CET). I'm happy to help in English or Dutch. 🇬🇧🇳🇱
Quick requirements
- Nintendo Switch + stable internet
- Nintendo Switch Online (for link trades)
- Pokémon HOME for HOME transfers
- A few minutes to meet in-game — we'll plan it together